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Meet the team at Edcon Steel Blacktown

Each of our Edcon Steel teams has a wealth of experience, unique specialties and a commitment to helping our customers.

Our vast knowledge of steel and metal, fabrication and tools, combined with our workforce’s longevity, is what makes Edcon truly special.

Because we’re proud of our teams, we want you to get to know them.

So, let’s meet some of the team at Edcon Steel Blacktown.

Brett, Branch Manager

With the Edcon team for nearly 11 years, Brett is the leader of the team at Blacktown. And with more than 40 years in the steel industry, he knows a thing or two.

“I’m a fitter and turner by trade and spent 20 plus years working for a tool steel engineering supplier before joining Edcon,” Brett explains.

“And what I love about Edcon Steel is that there’s no such thing as a typical day here.

You don’t know whether the next person who walks in will have a simple question or request or will throw something unusual at you that you have to help them find or research.

Every day is different, that’s for sure.”

The varied customers and customer requests are what makes Edcon so special, according to Brett.

“I think what sets Edcon apart is being able to service anyone and everyone, from someone who wants $10 worth of steel to someone who wants $10,000 worth of steel,” he explains.

They’re all treated the same.

“And the majority of our customers are regulars, so you know them by name and their wife’s name and their kids’ football teams. It’s great.”

But it is the wonderful group of people at the Edcon Steel Blacktown store that makes it all work.

“It comes down to the team. Without the staff at the counter and without the guys on the floor, it wouldn’t happen.”

There is such a great team at Blacktown, and spending your days with people you like is just great.

“There’s always a lot of banter in the office and nobody is excluded from that…myself included,” Brett laughs.

When asked what he enjoys most about Edcon Steel, Brett said it all comes down to the people.

Scott, Sales and Customer Service

Scott joined the Edcon Blacktown team around four years ago and brought with him extensive customer service experience and a willingness to go above and beyond for customers.

As a Sales and Customer Service Representative and Assistant Manager for the store, Scott is an integral part of the team, from answering calls and processing orders to helping manage staff and assisting customers.

“I really want every customer to have a great service experience, so if I can’t help them, I’ll make sure I point them in the direction of someone who can,” Scott explains.

“I really love the diverse range of people I get to meet and interact with as part of my job, not just the team but the customers too.

We really care about our customers at Edcon and it’s a great team to be a part of.”

Mark, Sales and Customer Service

Coming up to seven years with Edcon Steel, Mark has an in-depth knowledge of Edcon’s products and services, as well as the steel industry. His experience in fitting and machining (including CNC machining) and years spent working for an aerospace engineering company make him invaluable to the team.

Mark really enjoys building relationships with customers, as he explains: “Whether it’s answering phones or face-to-face customer service, you get to know customers and they tend to gravitate towards certain team members as their first port of call.

Customers like coming to me because we’ve developed a relationship and I’ve helped them out in the past… and they like giving me a hard time for following the Roosters,” he laughs.

The camaraderie between the staff and customers is one of the best things about the job, according to Mark.

“There is a really great bond with all the people at Edcon, from the guys in the workshop to the bosses and the customers,” he explains.

We supply to everyone. It doesn’t have to be the big-end companies, but the everyday people who just need something small to finish their projects.

Despite his expertise, Mark enjoys the fact that Edcon Steel, and the industry, is always changing and evolving.

“We’re always getting new products in and really trying to have the best range for our customers,” he says.

“I really love that we are all still learning all the time. We always have new products and new customers with unique requests.

We lean on our teams in other stores a lot, which is so helpful.

For example, we might get a request for cattle rails that I need to call the Bathurst store for assistance with.

And we have such a good relationship with the staff at other stores, which is great.”

Alapatti, Store Person

With more than eight years with Edcon Steel, Alapatti is a vital part of the Blacktown team. As the most experienced store person, he spends a lot of his time assisting the newer recruits and showing them what to do.

And his enthusiasm is contagious. When asked what he loves most about working for Edcon Steel, Alapatti replied:

“Everything!

Serving the customers, I’m happy. Cutting the steel, I’m happy. Unloading the trucks, I’m happy. It’s a really great job.

I really enjoy being active and Edcon Steel is perfect for that. Every day is different and I get to do lots of different things.”

Lee, Store Person

Lee had an interesting start with Edcon Steel, joining the team at the beginning of the pandemic in 2020. Since that time, he has become a valued member of our team.

As one of our more experienced storemen, Lee does so much to ensure all of our customers receive their orders quickly and efficiently.

“From preparing orders to loading trucks, cutting steel to driving the forklift, I do a bit of everything in the warehouse,” he explains.

As one of our licensed forklift operators, Lee is an expert hand at driving: “I think operating the forklift is what I’m best at.

But I really enjoy the physicality of the job. And, of course, the people.”

Brian, Truck Driver

Brian has been a truck driver for Edcon Steel for over 12 years, so he knows his way around the traps.

“Every store has its own drivers, but you can travel Sydney-wide on any day, so there’s a lot of ground to cover,” he says.

“I’ve worked in a few areas. I wanted to work in engineering when I was growing up and I moved into fitting and turning. I worked in construction, and then I made neon signs for over 20 years. I enjoy the driving job more than any of that. I’ve been doing it for years, and I really like that you get time to yourself – but also having the interaction with customers.

Being outdoors suits me – and that’s one reason why I enjoy working at Edcon. I definitely couldn’t sit inside all day.

I had some bad experiences in previous jobs, so it’s a nice change here at Edcon. They look after you pretty well. There are good people to work with – and nothing’s a hassle. If there’s a problem, it’s sorted out quickly and easily. It’s an easy-going team and that makes it a good place to be.”

Buy steel online from Edcon Steel

Edcon Steel loves sharing the stories of our community with our community. We pride ourselves on our teams, our level of customer service and the depth of our local market knowledge.

You can visit our stores to browse the range or pick up an online order. Our staff are on hand to answer any questions you have about our full range of products and services, so feel free to contact us for your steel or metal solution today.